Delivery  

We currently offer a speedy delivery service within mainland UK via APC. Unfortunately, we are not able to offer international delivery at this time, due to recent restrictions. We are working hard to get this back up and running. 

UK Express Delivery 

£5  1-2 working days

Order before 12pm

Where our express delivery service has been selected, we aim to dispatch your goods from our warehouse the same day (excluding weekends & UK public holidays). Orders placed on UK public holidays will be dispatched the next working day. You will receive an email when your order has been dispatched. Delivery will normally take 1-2 working days from the moment you place your order. 

You must place your order before 12pm for next-day delivery.

We are unable to offer Saturday delivery so if you place your order anytime on Friday, you will receive the goods on Monday.

Delivery charges will be automatically calculated at checkout. 

All product prices quoted are inclusive of VAT. VAT receipts for UK deliveries can be requested from our customer service team. Click here to get in touch. 

Please note that we don't offer delivery to P.O boxes or shipping agent addresses. 

Our Carbon Neutral Shipping

Every time an order is processed and shipped, we contribute to the Shopify Sustainability Fund who create technologies and solutions that pull carbon dioxide out of the atmosphere and store it long term.

This technology calculates how much CO₂ is emitted from shipping every order, which we offset by investing in these wonderful technologies. 

Planet helps us to support many other fabulous, ingenious businesses. Crucially, they focus on the removal of CO₂ from the atmosphere - not merely offsetting the emissions we cause. 

Even though we are a small business, we strongly believe that everybody has a duty of responsibility towards the environment. 

To learn more about this process, we really recommend Shopify Plus' Expert Panel video on YouTube. Also, don't hesitate to check out our Environmental Policy to see what else we are doing to help protect and preserve our environment. 

Returns & Refunds 

We are sorry to hear that you would like to return a product. We only accept returns if the item was damaged, out of date or nearly out of date, or the item was not as advertised. We require an image of the problem so we can successfully offer you a refund.

How to return - 

To be eligible for a return, please contact us here within 7-days of receiving the goods. The goods must be in original condition & packaging (unless packaging has been damaged by delivery service) and we require your order number. Once the refund has been agreed, then please post the item back to our warehouse:

Cotswold Gold, East Lodge Farm, Broadway, Worcestershire WR12 7NH

When we receive the returned item and a receipt for the cost of return, we will refund you the price of the product, your delivery charge and the standard price of the cost of return. The refund will be processed to your original payment method and takes between 5-10 working days. 

Please note when returning the item, we request you return on a standard Royal Mail signed for 2nd class service. We will not refund a return that is sent on a higher service than this. 

If you've received a faulty or damaged product then please contact us  immediately after receiving. We will need your order number and evidence of the damaged/faulty product. Once we've received evidence of the damaged/fault product, we will refund you the price paid, the basic delivery charge, and the posting cost of returning the product (see above for what service to send the item back on). 

We cannot offer refunds on sale items or gift cards. 

Undelivered packages - 

In the case that our delivery services are unable to deliver orders due to a wrong address or they cannot access the address, we will refund the price of the order (excluding delivery charge). 

We are unable to re-send packages that are classed as undeliverable and you will need to place a new order via our website.