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FAQ's

  • What delivery service do you offer?

    Standard delivery via Royal Mail: 3-5 working days

    Express delivery via DHL/UKMail: 1-2 working days

    Please see our delivery & returns page for full information.

  • Do you offer next-day delivery?

    Yes, we offer an express service which takes 1-2 working days. You must order before 12pm.

    Please see delivery & returns page for full information.

  • Where do you deliver?

    We currently only deliver to mainland UK. We are unable to deliver internationally and to Scottish Highlands & Islands, Northern Ireland, IOW & Channel Islands. We are working hard to be able to offer these services again.

    Please see our delivery & returns for full information.

  • Can I return an item?

    We are sorry to hear you need to return an item. We have a 30-day return policy so please get in touch here and return the goods within that time-frame.

    Please see our delivery & returns page for full information.

  • My item is damaged, can I return?

    We try our very best to ensure no goods are damaged but on the rare occasion that it is, then please do get in touch here. We will request evidence of the damage so please do send us an image of the damaged goods.

    Please see our delivery & returns page for full information.

  • What to do if I have recieved the wrong items or missing an item?

    We are sorry to hear you have either received the wrong item/s or are missing an item/s. In this case, please get in touch with us here and we will investigate the issues and do our best to replace the items.

    Please see our delivery & returns page for full information.

  • Can I change the delivery address or add a message once I have placed my order?

    If you need to change the delivery address or add a gift message then please get in touch here within 30 minutes of placing your order. After this time, your order would have imported into our system and we cannot change or add anything.

    Please see our delivery & returns page for full information.

  • Can I track my order?

    Once your order has been dispatched, you will receive an email with the tracking information. If you have not received this, please get in touch here.

    Please see our delivery & returns page for full information.

  • How will my item be packaged?

    All orders will arrive in an unbranded, brown cardboard delivery box. We are continually trying to reduce our carbon footprint so the main material we use is paper and cardboard.

    Please see our environmental policy page for more information.

  • What if my order gets returned back to you?

    If in the case that the delivery service have the wrong address or are unable to deliver, the item will be returned back to us. We will refund you the order cost (excluding delivery) and you will need to place a new order.

    Please see our delivery & returns page for full information.

  • Can I add a message to leave the item in a safe place?

    In the order notes box of the checkout page, you can enter a message for the delivery service. We can't guarantee the delivery service will see this message and you take full responsibility for your safe-place location.

    Please see our delivery & returns page for full information.

  • Can I cancel my order before it has been delivered?

    You are able to cancel your order up until the point you receive the dispatch email. Once the order has been dispatched, we can't cancel the order. You are able to return the item once you receive the goods.

    Please see our delivery & returns page for full information.

  • Are your products gluten-free?

    Most of our products are gluten-free but you can find in-depth allergen information within the product pages.

  • What are your expiry dates on products?

    Our gift hampers have a minimum 3-month shelf life but usually last much longer. Each item will have a best before date sicker.

    Our curing kit range, rubs, oils, salts, dusts & jams have a minimum one-year shelf life.

    If you receive an item that has a very short expiry date, then please get in touch with us here and we will replace for you. We will require an image of the product & best before sticker for evidence.

  • Do you sell to other businesses?

    Absolutely! Please visit our dedicated trade page here for more information and to download our trade brochure.

  • What is your environmental policy?

    Supporting our environment and local community is becoming more and more important for us and we are working hard to improve every aspect of our business.

    You can view our environmental policy here.

  • Where are you based?

    Our brand was born and bred in the Cotswolds. We love supporting other small businesses so all of our products and services are also all based in and around the Cotswolds. You can find our more about us here.

    You can view our supplier page to find out more.

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